Claveberg uses freight services when shipments are 120 lbs or higher. If the address of delivery does not have a shipping dock or access to a forklift the delivery will need to be on a liftgate truck (so you’ll need to select the “Liftgate Delivery Service” option in the product’s page).
A liftgate is a lift on the back of a truck that lowers freight from the truck to the curb or street. It is an essential feature to have if you do not have a way to get the product off the truck yourself.
Claveberg strives to create the easiest experience for our customers and we also want to be transparent as to what it takes to successfully deliver a splitter and complete our business transaction. We do offer standard curb-side if the splitter is being delivered to a business with a dock or a residence/business with a forklift. Please contact us prior to order to discuss if you have any questions.
When your splitter is ready for delivery, the shipping company will contact you to schedule a delivery appointment for residential customers. This call with typically come 1-2 days prior to the date of delivery and you will be given a window of time for the delivery (typically 3-4 hours).
The truck will arrive at the curb and if you have a forklift, the truck will not have a lift gate. At this point, it is your responsibility to remove your splitter from the truck. The driver will move the splitter to the rear for easy access, but you’ll need to remove the item from the trailer.
If you are in a residential area and we have coordinated our standard lift gate delivery, there will be a hydraulic lift that is connected to the delivery vehicle. The driver will position the splitter on the liftgate and will then lower it to the ground. Once on the ground, it is your responsibility to move the crate.
Note: The drivers are not obligated to help you beyond the above. Although, upon their discretion, may assist if asked.
Freight deliveries (with or without a liftgate) will be made with a full sized, 20 to 53 foot semi-truck. Do not expect delivery to a small parcel delivery vehicle or box truck (eg. like UPS or FedEx). Claveberg cannot request a certain length of truck for final delivery. We suggest you assume it will be a long semi-truck and remember, the driver is only obligated to deliver to the end of your driveway (aka. curb-side and even with the liftgate), it will be your responsibility to move it from there.
Note: Most drivers and delivery companies will work with you to accommodate your drop off needs, possibly up your driveway, but this will be left to driver discretion and will only happen IF they can easily drive up and turnaround. If you live on a road that may not be accessible for a large freight truck you will need to work with the delivery company and driver to coordinate the closest possible point of delivery. AGAIN, you are responsible for the movement of the crate after the driver has delivered.
Delivery companies expect that residential customers pay for liftgate truck delivery. They do not typically concern themselves with the logistics of your property and final movement beyond for what’s been paid. Understandably, they do this not only for economic, but liability reasons. This is why we focus so much on liftgate truck delivery on all splitters sent to a residential address. It’s better for all parties involved and yields the best customer experience by setting proper expectations with everyone and working to be as transparent as possible.
Note: If you advise that you do not need liftgate truck delivery to save the money, but when your splitter arrives, you cannot remove it from the back of the truck, the carrier will charge you a re-delivery fee as well as the full retail fee for liftgate delivery ($100 or greater). Be smart and ensure you use our discounted liftgate rates for a seamless and easy delivery of your new splitter.
Note: If the delivery driver shows up and the truck does have a liftgate even though you did not order, DO NOT USE THE LIFTGATE SERVICE even if the driver obliges. The delivery company will more than likely bill you the full retail fee for the liftgate delivery ($100 or greater) even though you didn’t need it. Just use your forklift as planned.
Please ask any questions you may have with regard to liftgate delivery, or freight deliveries in general, prior to ordering by contacting us. We are happy to answer any questions you may have.